Privacy Policy
At MyPaintCode.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website, look up your car's paint code, place an order or contact us.
It explains what information we process, why we need it, which service providers help us operate our website and what rights you have under applicable data protection laws, including the UK GDPR and EU GDPR, where applicable.
Who is responsible for your personal data?
Trädgårdsproffs Sverige AB, company registration number 559334-3477, is the data controller responsible for processing personal data through MyPaintCode.com.
If you have questions about how we handle your personal data or wish to exercise your data protection rights, please contact us at info@mypaintcode.com.
For questions about an order, payment or paint code result, please email order@mypaintcode.com.
What information do we collect?
The information we process depends on how you use MyPaintCode.com. It may include:
- Vehicle information, such as your vehicle registration number, vehicle identification number (VIN), make and model, when you request a paint code lookup. - Contact details, primarily your email address, which we use to provide your result and contact you about your order. - Order and payment information, such as your order reference, payment amount, payment status and purchase date. - Customer support correspondence, including information you provide when contacting us by email. - Technical information, such as your IP address, browser type, device information and details of how you use our website, where collected by our systems and tools. - Cookie and analytics data, where applicable consent has been provided.
We do not knowingly collect more personal data than is necessary for the purposes described in this Privacy Policy.
Why do we process your personal data?
We process personal data to provide our services and manage your orders. This may include using your information to:
- Identify your vehicle and look up its original factory paint code. - Display your paint code result on screen and send it to your email address. - Process payments, manage orders and handle refunds. - Respond to enquiries and assist with orders or paint code results. - Meet legal obligations, including applicable accounting and record-keeping requirements. - Maintain website security, prevent misuse and resolve technical issues. - Understand how visitors use our website and improve our services, where analytics is enabled and permitted.
We will not use your personal data for incompatible purposes without an appropriate legal basis and, where required, informing you accordingly.
What is our legal basis for processing your data?
We process personal data under the legal basis applicable to each purpose, in accordance with the relevant data protection legislation.
Contractual necessity: When you purchase a paint code lookup, we process the information necessary to complete your order, identify your vehicle, search for the relevant paint code and deliver your result.
Legal obligation: Certain information must be retained to comply with legal requirements, including applicable accounting and record-keeping rules.
Legitimate interests: We may process necessary information to protect our website, prevent misuse, investigate technical problems and deal with legal claims, provided our legitimate interests are not overridden by your rights and freedoms.
Consent: Where we use cookies or similar technologies for analytics that require consent, we process the relevant information on the basis of your consent. You can withdraw your consent at any time.
Which service providers have access to your data?
We use third-party providers to operate MyPaintCode.com, including providers of payment processing, vehicle information, database services, website infrastructure and analytics. These providers may process personal data where necessary to perform their services.
Stripe: We use Stripe to process payments. Stripe may process information required to complete and verify payments, prevent fraud and handle payment-related enquiries. The information processed depends on the payment method and checkout process.
Ezywin and Biluppgifter API: We use these services to obtain vehicle information and perform paint code lookups. Vehicle details, such as a registration number or VIN, may be shared with the relevant provider when necessary to carry out a lookup.
Supabase: We use Supabase for database functionality and to store information needed to operate our service, to the extent that such information is stored on its systems.
Loopia: We use Loopia for parts of our website infrastructure and/or domain management. Personal data is processed by Loopia only to the extent necessary for the relevant service.
Google Analytics: We use Google Analytics to understand how visitors use our website and to improve its functionality and content. Where analytics is enabled, Google may process information about website visits and interactions, including technical identifiers and usage data.
Each provider should only receive access to the information necessary for its role. Data processing is governed by the applicable agreements and data protection requirements.
International transfers of personal data
Depending on the services and settings we use, some of our providers may process or store personal data outside the UK, EU or European Economic Area (EEA).
Where personal data is transferred internationally, we take steps to ensure that the transfer complies with the applicable data protection legislation. This may include relying on an adequacy decision or implementing appropriate contractual safeguards, where required.
If you would like more information about international transfers relevant to our processing activities, please contact us at info@mypaintcode.com.
How long do we keep your information?
We retain personal data only for as long as necessary for the purpose for which it was collected, or for as long as we are legally required to retain it.
Paint code lookups and results: Information relating to a paint code lookup is normally retained for up to one year to help us handle enquiries, troubleshoot issues and provide follow-up support. Where information needs to be retained for longer because of an ongoing dispute or legal obligation, it may be kept for the necessary additional period.
Order and accounting records: Information forming part of our accounting records is retained in accordance with applicable accounting legislation. Where Swedish accounting rules apply, this will normally mean seven years after the end of the calendar year in which the relevant financial year ended.
Customer support enquiries: Information contained in support emails is retained for as long as necessary to resolve and follow up on the enquiry. Longer retention may be necessary where information is required to establish, exercise or defend a legal claim.
Google Analytics: Analytics data is retained according to the retention period configured in our Google Analytics account. This setting should be reviewed periodically.
When personal data is no longer needed, we delete it or anonymise it unless we are legally required to retain it.
Cookies and similar technologies
MyPaintCode.com uses necessary cookies and may use other cookies or similar technologies for purposes such as remembering preferences and analysing website usage.
Necessary cookies help the website function properly and may support essential features and security. Analytics cookies may help us understand how visitors navigate the website and how our service performs.
We use Google Analytics for website analytics. Analytics cookies that require consent will only be activated once the required consent has been obtained.
If additional categories of cookies are used, they should be described and managed in accordance with applicable requirements.
Where cookie preference controls are available, you can change or withdraw your consent through the website's cookie settings. You can also manage cookies through your browser. Blocking necessary cookies may affect some website functionality.
How do we protect your information?
We take steps to protect personal data against unauthorised access, loss, alteration and misuse. These measures may include access restrictions, secure connections and other appropriate technical and organisational safeguards.
Access to personal data should be limited to those who need it to carry out their responsibilities. We also review our procedures as our services and technical systems evolve.
Your data protection rights
Depending on the circumstances and the legal basis for processing, you may have the right to:
- Access your data: request confirmation of whether we process your personal data and obtain a copy. - Correct your data: ask us to correct inaccurate or incomplete information. - Request erasure: ask us to delete your personal data where the legal requirements are met. - Restrict processing: ask us to limit how we use your information in certain circumstances. - Object to processing: object to processing based on legitimate interests, where applicable. - Data portability: request your personal data in a portable format where the relevant legal conditions are met. - Withdraw consent: withdraw your consent at any time where processing is based on consent.
These rights are not absolute. For example, we may need to retain certain information to meet legal obligations, including accounting requirements.
To exercise your rights, please contact us at info@mypaintcode.com. We may need to verify your identity before responding to your request.
Complaints to a data protection authority
If you believe that we have handled your personal data unlawfully, please contact us first so that we can investigate your concerns.
You may also have the right to lodge a complaint with the relevant data protection authority. In the UK, you can contact the Information Commissioner's Office (ICO). In Sweden, the relevant authority is the Swedish Authority for Privacy Protection (IMY).
Changes to this Privacy Policy
We may update this Privacy Policy when our services, systems or applicable legal requirements change. The latest version will be published on MyPaintCode.com.
If a change requires us to provide you with additional information, we will do so through an appropriate channel.
Contact us
If you have questions about this Privacy Policy, how we process your personal data or wish to exercise your data protection rights, please contact Trädgårdsproffs Sverige AB at info@mypaintcode.com.
For questions about an order, payment or paint code result, please email order@mypaintcode.com.